Home PageInformation, terms & conditions

Information, Terms & Conditions

GENERAL INFORMATION

Welcome to Coco Cuscino. Please find outlined below a little bit more information about our products, how and where they are made and, most importantly, our Terms and Conditions.

HOW DO WE OPERATE?

Coco Cuscino is a small team, dedicated to providing the best service. We pride ourselves on creating exquisite, unique bespoke pieces, designed to wow.  We are not about mass-produced, every day High Street stuff; every single piece is individual, designed and made for you.

WHERE AND HOW ARE OUR CUSHIONS MADE?

Each and every piece is lovingly made in England, by hand, by our amazing team.  We currently have 8 busy bees who are dedicated and absolute perfectionists (thank you Helen, Michelle, Maggie, Catreen, John and Declan!). The knitted pieces are made by a very talented lady in Wiltshire and our antique mice are made by a specialist in Hampshire.

WHERE DO THE FABRICS COME FROM?

We source our fabrics from our favourite designers – silks and velvets are predominantly from Andrew Martin, Osborne & Little, William Yeoward.  The tickings are from Ian Mankin and the original, vintage linens are flown in from France.  The fabrics for COCO mini are mainly from Cath Kidston, Vanessa Arbuthnott and Cabbages & Roses.  The trimmings are from VV Rouleaux and Nina Campbell for Osborne & Little.    Please contact us for fabric samples and / or trimmings.

You may find some minimal colour difference in between different batches of fabric and also the odd imperfection in the natural fabrics that we use. In our minds we feel this adds to the character and is what makes our pieces stand apart from the mass produced alternatives.  Although we are sure you will agree that most children just love our products, we must emphasise that they are not toys and should be treated with care.

INTERIORS

We have a huge range of suppliers and can offer a full consultation service to ensure the fabrics and colours you choose are a perfect combination. You will find a small selection of sofas, chairs, mirrors and accessories on  this website.

CONSULTANCY

Our collection is not set in stone; we are dedicated to working together with you, the client, to produce pieces that will work specifically for you and your home (be it traditional/vintage or contemporary). We can design any cushion in any shape or size in any fabric of your choice so if you can’t see it on here, please contact us and one of our team will be more than happy to give you a free consultation. Most of our consultancy is in central London and the South East but we are happy to travel (within reason!).   Call us now ….. 07710 132681

CLEANING/SAFETY

It should be noted that if any of your cushions have trimmings or pom-poms on them, please do be careful around children and animals. We must emphasise that the soft items shown in mini COCO are not toys and are not suitable for children under the age of 36 months.We would advise that all cushions are sponge clean only due to intricate trimmings.

UPHOLSTERY

We offer a full upholstery service. So why not take another look at that gorgeous antique chair that Granny left you, have it re-covered in a stunning fabric and  bring a whole new fresh dimension to it.  You’ll be amazed at the results!

CHARITY WORK

We run Charity events from time to time which we absolutely love.  On these events, we send a donation of the proceeds to The Christian Blandford Trust or Breast Cancer UK.  Both these Charities are particularly special to us.  All donations go to help children and their families during prolonged stays in hospital, particularly those effected by cancer.

Now for our full Terms & Conditions and BEFORE you place an order, please read below…


TERMS AND CONDITIONS

 

COCO CUSCINO

This website, found under the www.cococuscino.com URL, is operated by Coco Cuscino (“Coco Cuscino”) and references to “we”, “us” and “our” shall be deemed to be references to Coco Cuscino. References to “you”, and “your” shall be deemed to be references to any person placing an order via this website.  If you do not agree to be bound by these terms and conditions you may not use or access this website.

PLACING AN ORDER

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact one of our customer service advisors  BEFORE placing an order with us either by telephone on 07710 132681 or by email at customerservices@cococuscino.com.  By placing an order via this website you are making an offer to Coco Cuscino to purchase the goods detailed in your order upon the terms described in your order.

Payments for all products can be made by credit or debit card using our secure payment service provider. You can also order over the telephone. We accept all major credit cards. Please complete and submit our online order form which can be accessed via the products shopping basket.

Credit Card Security: When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any Website.
Once you have placed an order we will send you a confirmation that your order has been received.  but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Coco Cuscino for the sale of our products will only exist once an order has been accepted, processed and despatched to you. Your credit/debit card/PayPal account will be authorised when your order is placed and processed. This does not affect your statutory rights.
Prices and availability of goods are subject to changewithout notice. A delivery charge will be added to your order value where appropriate. Please see our delivery times and charges.
All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

GIFT WRAP & GIFT BOXES

We will happily wrap your item(s) in beautiful crisp white tissue using personalised ribbon, one of our bespoke bags and, of course, we can include a personal message on your behalf.   This service costs £4.99. If you wish to include a bespoke French linen gift box, these are charged at £6.99.  Please be sure to include your message on the order form.  Unfortunately, some larger items are too big to be gift wrapped.

CONFORMITY OF GOODS

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

STOCK AVAILABILITY

We endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock.

YOUR RIGHT TO CANCEL

You have a right to cancel your order in writing within seven days of receipt and receive a refund of all charges. You will then need to return the item(s) by post as soon as possible. Parcels returned by post are returned at your own cost. When returning items we recommend that you obtain a free receipt of postage from the Post Office as proof of postage, as we are unable to accept responsibility for parcels lost in transit.

RETURNS POLICY

Number one, we hope you will be delighted with your order.  Of course, however, we understand if you change your mind!   For non personalised goods or for personalised goods that are faulty or different from those you ordered please return them to us within 7 days in the original packaging, complete, unwashed and unused to our address. We will send you the correct replacement or, if you prefer, a full refund together with a refund of your postage.  Due to the bespoke nature of our pieces, unfortunately we are unable to accept returns unless the products are faulty.

When returning items we recommend that you obtain a free receipt of postage from the Post Office as proof of postage, as we are unable to accept responsibility for parcels lost in transit.  We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse.

COMPLAINTS

We are here to help and we aim to satisfy the requirements of all of our customers as efficiently as we can, but we realise that, at times, things may go wrong. When they do we will put them right as soon as possible. If you have a complaint please email us at customerservices@cococuscino.com.  Your complaint will be handled confidentially and we will acknowledge your correspondence swiftly by email or phone (please ensure we have your email and/or telephone details). At that time we will advise you how long it will take to resolve your complaint and we will give you a contact name and telephone number of the person handling your complaint. We will keep you informed throughout the process.
Please enclose your completed returns form on the reverse of your delivery note.

FURNITURE RETURNS

As our items are made to order and fully bespoke, we do not accept returns unless faulty.  If an item is faulty please call us within 7 working days or email us at customerservices@cococuscino.com.

PRICES

All prices quoted on this website are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT. You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.

DISCLAIMER & LIMITATIONS OF LIABILITY

Coco Cuscino does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Coco Cuscino nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Coco Cuscino or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
The limitations of liability in these conditions shall apply equally for the benefit of Coco Cuscino and any other associated company of Coco Cuscino as if references to Coco Cuscino included references to each such associated company.
While Coco Cuscino uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Coco Cuscino will not be responsible for any errors or omissions or for the results arising from the use of such information. While Coco Cuscino takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Coco Cuscino will not be responsible nor liable for your use of any other websites which you may access via links within this website.  Coco Cuscino does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Coco Cuscino. The entire liability of Coco Cuscino under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Coco Cuscino will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Coco Cuscino may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Coco Cuscino.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

COPYRIGHT AND TRADEMARK

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Coco Cuscino or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
Copy, print (one copy only) or download extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or placing an order with Coco Cuscino; and
Copy print (one copy only) or download the material on this website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

LAW AND TERRITORY

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

OUR DETAILS

Coco Cuscino
Oak House
Mapleton Road
Four Elms
Kent  TN8 6PL
email : customerservices@cococuscino.com